You do not need a 70B parameter model to classify customer support tickets. You need a 7B model that thinks like a 70B model.
Teacher-Student Architecture
Knowledge Distillation is the process of training a smaller "Student" model (e.g., Llama-3-8B) to mimic the output probabilities (logits) of a larger "Teacher" model (e.g., Llama-3-70B).
The Process:
- Run your dataset through the 70B model to generate "Gold Standard" answers.
- Train the 8B model not just on the ground truth, but on the *logic* of the 70B model.
- Deploy the 8B model on cheaper hardware (NVIDIA L40S or even A10s).
This approach reduces inference latency by ~400% and VRAM requirements by 80%, allowing massive scale on mid-tier hardware.